Cathleen Payne is a Senior Customer Success Manager at ADP, having transitioned from Sora following its acquisition in August 2023. With previous experience at Sora as both a Senior Customer Success Manager and Customer Success Manager, Cathleen has a strong background in client relations. Prior roles at Better included Account Manager Team Lead and Senior Account Manager, showcasing leadership in account management. Cathleen began the professional journey as an Operations Associate at The Booking Group, facilitating communication for a Broadway national tour, and also served as an Arts Administration Apprentice at Hartford Stage, where significant contributions included contract management and executive support. Earlier experiences include stage management and various internships in the arts sector, along with a B.F.A. in Drama from New York University.
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