John Zimmerman-Gibson

John Zimmerman-Gibson is an experienced professional with a strong background in client service and management, currently serving as a Senior Client Service Manager specializing in Channel Support at ADP since February 2018. In this role, John has effectively managed KPI tracking and analysis to ensure that account managers consistently achieve and surpass performance metrics, in addition to leading successful staffing and recruitment initiatives to build a skilled team. Previous roles include Customer Service Manager and various service support positions, highlighting expertise in new hire coaching and development. John also possesses substantial experience in the insurance industry through roles at State Farm and GEICO, including Licensed Insurance Agent and Customer Service Supervisor. Academic credentials include a Bachelor of Business Administration from Aurora University and studies at Tidewater Community College.