Marcelo Maggi

Marcelo Maggi is a Director of Client Service at ADP with extensive experience in international customer service. Previously serving as Global Consumer Care Director at Electrolux, Marcelo successfully reduced warranty costs and increased aftermarket revenues significantly. Marcelo also held various leadership roles at Sony Latin America, where they designed customer service strategies and improved operational efficiencies across multiple countries. With a unique academic background in electronics, telecommunications, and biophysics, Marcelo is fluent in Spanish and English and has basic proficiency in Portuguese.