Mirabela VLAD

Mirabela Vlad is an Implementation Project Manager and Process Improvement Specialist with 19 years of experience in customer service and 13 years in project leadership. Having worked in diverse sectors such as global payroll, oil and gas, telecommunications, and finance, they prioritize accountability and customer respect in all endeavors. In previous roles, Mirabela developed customer support strategies, optimized departmental processes, and improved overall customer experience. Currently, they manage international implementation processes at ADP while continuing to seek environments where they can elevate work standards and enhance client satisfaction. Mirabela holds degrees in Human Resources and Managerial Communication as well as Public Opinion and Publicity from institutions in Bucharest.