Adroit Synergies Pvt. Ltd.
Shyamal Dutta is a Lean Six Sigma Certified professional with over 14 years of extensive experience in customer service, quality auditing, training, and quality management. Currently serving as the Training and Quality Manager at Adroit Synergies Pvt. Ltd. since September 2022, Shyamal has previously held key positions including Quality Assurance Manager at HGS Soluciones, Senior Executive Quality at DishTV, and Quality Assurance Lead at Aditya Birla Minacs Worldwide Ltd. Shyamal also has a background in roles related to quality analysis and shared services, beginning as a Quality Analyst with First Source. Educationally, Shyamal holds a Bachelor's degree from Vidyasagar University.
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Adroit Synergies Pvt. Ltd.
Adroit is a new generation global business service provider of Business Process Outsourcing solutions. We offer comprehensive BPO services whose success is rooted in deep experience and knowledge of our client's business and industry. Our Team collaborates to help clients define a broader spectrum of performance targets, including measurable business outcomes such as better customer satisfaction, increased sales and market shares, redefining process, higher levels of employee engagement and productivity, and more. Founded in 2015, Adroit employs over 700+ employees in 3 delivery centers. We provide strategic outsourcing to Telecom, Banking, B2B, technical support, analytics, and backend operations. Our team work as an extension of your brand and operations. We work as an extended arm of our client and deliver virtual in-house solutions by utilizing our strategic process and design capabilities.