Carol McMasters

Carol McMasters is the Director of DIY Call Center Operations at ADT, where they oversee call center operations, customer experience, and attrition management for the DIY home security portfolio. With extensive experience in operational planning, outsourcing, and client fulfillment, they have a proven track record of enhancing program performance. Carol's previous roles include Senior Client Services Manager at ICT Group, where they managed relationships and drove account growth, and Assistant Vice President at MBNA America, where they advanced through multiple management positions. They have also provided consultancy services aimed at developing a motivated team culture focused on exceptional customer experience. Currently, Carol is pursuing education at Lee University and Wilmington Christian.