Mohammed Umerji

Mohammed Umerji is an experienced professional in customer experience management, currently serving as a Customer Experience Manager at Advance since November 2024. Prior to this role, Mohammed held the position of Customer Experience Complaints Team Manager at PA Housing from December 2021 to November 2024. Mohammed's career also includes a tenure as a Team Leader at the Royal Bank of Scotland from June 2013 to December 2021, and as a Senior Request Management Analyst at 2e2 on site at the Royal Bank of Scotland from February 2010 to February 2013. Mohammed possesses strong skills in managing workloads, delegating tasks, and providing performance analysis to improve team efficiency. Mohammed earned a degree in Business and Management from De Montfort University, completing studies from 2006 to 2009.