Bruno Maia

Bruno Maia is an experienced operational manager with a strong background in managing contact center operations and enhancing performance through the analysis of operational results. Currently serving as the Operational Information Manager at AdvanceCare since February 2022, Bruno oversees operational metrics, proposes continuous improvements, and manages several platforms including Salesforce and Collab. Prior roles include BPO Coordinator and Team Leader at CGI, where responsibilities included ensuring compliance with procedures and KPIs, operational reporting, and client management. Bruno has also held various team leader positions at ManpowerGroup Talent Solutions and Galp, focusing on team performance, training, and reporting. With roots in health and safety from a technical degree, Bruno brings extensive expertise in both operational management and team development.