Jena Gonzales

Jena Gonzales is an experienced fraud investigator currently employed at Advancial Federal Credit Union since May 2020. Prior to this role, Jena worked at Credit Union of Texas from April 2011 to April 2020, serving as Card Services Manager, overseeing debit card member dispute claims with a focus on regulatory compliance and risk mitigation, and as Card Services Supervisor managing ACH processing and daily transactions. Jena's career began at FirstLight Federal Credit Union, where responsibilities included roles such as Card Services Supervisor, Card Services Lead, and Member Service Representative from May 2002 to December 2010.