Eric Wansong

Eric Wansong currently serves as the Chief Operating Officer at Advantage Communications Group, where responsibilities encompass Sales Operations, Sales Support, Provider Management, Customer Implementations, Customer Lifecycle Management, Customer Success, Marketing, and Human Resources. As a Board Advisor at AYR and a former Advisor at AdvisoryCloud, Eric brings extensive experience in customer experience and operational leadership. Previous roles include Chief Customer Officer at Code42, where Eric enhanced customer engagement and improved key performance metrics, and EVP Global Operations/Chief Customer Officer at Tangoe, overseeing SaaS solutions for IT expenditure management. Eric's tenure at VMware included Vice President roles in Customer Advocacy and Global Support Services, where initiatives significantly boosted customer satisfaction and operational efficiency. Eric's career began at Acurion, Inc. as Co-Founder/COO/President and includes leadership roles at SAP, Business Objects, and Synetics. Eric holds a BS in Business Administration from Ithaca College and a Professional Diploma in Customer Experience from The CX Academy.