Gina Brown

Gina Brown has extensive experience in customer service and quality assurance, currently serving as a Patient Care Advocate at AdvantageCare Physicians since June 2015. In this role, Gina is the primary point of contact for customer interactions and operates within various EHR systems to ensure effective communication. Prior to this, Gina worked as a Quality Assurance Analyst at BPA International, where responsibilities included monitoring calls for agent training and providing trend data to management. As a Sales and Service Supervisor at 1-800 Flowers.com, Gina managed a team and implemented process improvements while addressing escalated customer concerns. Gina’s career began at Nassau County Dept of Social Services as a Social Welfare Examiner, where case management and project supervision were key duties. Gina holds a degree in Healthcare Management with a focus on Medical Reimbursement and Coding from Bryant & Stratton College, along with a certificate in Medical Billing and Coding from the Career Institute of Health and Technology.