Kelly van de Laar

Service Delivery Manager at Advantive

Kelly van de Laar has a diverse work experience in various roles and industries. Kelly started their career as a Weekendhulp at schoenenreus in 2008, where they assisted with customer service and store operations. In 2009, they transitioned to Lidl Nederland, initially as a kassamedewerkster and later taking on the responsibility of Non Food verantwoordelijke.

In 2012, Kelly had two internships. The first was as a Stagiaire conceptontwikkeling at Guerrillaz, a specialized advertising agency, where they developed creative concepts. The second was as Voorzitster studentenfractie IMR at Fontys Hogescholen Communicatie, where they represented the students of their program within the student council.

After completing their internships, Kelly joined EACA for the International advertising Summer School in 2014. Kelly then moved on to Iris Intranet, where they held multiple roles. As a Junior Accountmanager at triptic, they managed client relationships and provided advice and support. Later, as a Community Adviseur, they guided the implementation and development of intranets. Finally, as a Medior Adviseur, they advised clients on adoption, community management, and platform configuration.

From 2020 to 2021, Kelly worked at Bechtle direct B.V. as a Business Developer, responsible for creating a portfolio of potential new projects in the public sector.

Currently, Kelly is employed at Advantive as a Service Delivery Manager. In this role, they focus on maintaining and improving service delivery, identifying customer needs, and maintaining client relationships. Kelly also generates reports for trend analysis, improvement proposals, and client advice.

Overall, Kelly's experience spans from customer service and retail to advertising and consultancy, showcasing their versatility and adaptability.

Kelly van de Laar obtained a Bachelor's Degree in Creative Communication from Fontys Hogeschool Eindhoven, which they completed between 2010 and 2014. Prior to that, they attended the Bouwens van der Boije College from 2005 to 2010 and completed their HAVO degree in Cultuur & Maatschappij. In 2018, Kelly enrolled in LOI and completed a degree in Binnenhuisarchitectuur (Interior Design) in 2020. Kelly also obtained several certifications, including Binnenhuisarchitectuur from LOI in November 2020, Matomo - Bezoekersstatistieken in eigen beheer from The Internet Academy in October 2019, Intern auditen van een GMS ISO 9001:2015 & ISO/IEC 27001:2013 from Quadra Consulting Netherlands BV in November 2018, and International advertising Summer School from EACA in July 2014.

Links

Timeline

  • Service Delivery Manager

    May, 2021 - present