Stefan de Laat

Stefan de Laat currently serves as the Service Delivery Manager at Athora, beginning in May 2024, where responsibilities include ensuring adherence to service level agreements between business and IT, aligning service levels with suppliers, and coordinating incident escalations. Previously, Stefan held the position of Process Manager for Configuration, Incident, Problem, Capacity, and Availability Management at Athora Netherlands from December 2020 to May 2024. Stefan's earlier experience includes roles at VIVAT, such as Process Manager for Software Configuration Management and Availability Management, as well as departmental leadership positions. Stefan's career began at SNS REAAL in various managerial and coordinating roles, including Resource Manager for projects and Team Coordinator for DBA SQL/Datawarehouse. Educational achievements include a degree in Technische Bedrijfskunde from Inholland University of Applied Sciences and further studies at NCOI.