Dhwaj Dawar

Dhwaj Dawar has a strong background in customer success management. Their most recent role was as a Customer Success Manager at Advent eModal, starting in September 2022. Prior to that, they worked as a Customer Success Manager at Sprinklr from March 2022 to September 2022. Dhwaj also has experience as a Customer Success Manager at Rackspace Technology from December 2019 to March 2022, and at EXL from February 2019 to September 2019. Before transitioning to customer success management, Dhwaj worked as a Customer Success Consultant at Total IT Global from May 2017 to February 2019 and as a Customer Success Specialist at Hewlett Packard Enterprise from May 2015 to May 2017.

Dhwaj Dawar obtained a Bachelor's degree in Information Technology from Alagappa University between 2013 and 2016. Additionally, they have acquired several certifications, including "Microsoft Certified: Azure Fundamentals" from Microsoft in March 2022, "Customer Service Mastery: Delight Every Customer" from LinkedIn in September 2021, "Oracle Cloud Infrastructure Foundations 2021 Certified Associate" from Oracle in January 2021, and "Starting a Memorable Conversation" from LinkedIn in August 2020. Other certifications include "Customer Success Management Fundamentals," "Global Strategy," "Learning Microsoft Power BI Desktop," "Building Self-Confidence," "Business Acumen for Project Managers," "IT Service Desk: Monitoring and Metrics Fundamentals," "ITIL™ Foundation 4 First Look," "Negotiating Your Compensation Package," "Negotiation Foundations," "Project Management Foundations: Integration," "Putting ITIL™ Into Practice: Applying ITIL™ 4 Foundation Concepts," "ITIL Certified" in ITIL, "MCSE Network Consultants" in MCSE, "PRINCE2 certified" from PeopleCert, and "Cyber Security Foundation Professional Certificate - CSFPC™" from CertiProf. The respective dates of obtaining these certifications vary between 2017 and 2022.