Jerusalem Zewolday

Jerusalem Zewolday is a seasoned professional with expertise in user research and customer experience strategy. Currently serving as a Sr. User Research Program Manager at Microsoft since March 2021, Jerusalem previously held the role of Senior Customer Experience Strategist at West Monroe and served as a Senior User Experience Designer at Hitachi Vantara, where responsibilities included leading strategies for customer experience design and managing large-scale marketing campaigns for a smart IoT energy management solution. Additional experience includes a role as a Branding Specialist at Seattle University, focusing on marketing campaigns for career services, and owning a business at Fall City Green Farm. Jerusalem holds a Bachelor of Business Administration from Western Governors University, obtained between 2013 and 2015.