John Pugsley

Support Engineering Manager, Azure For Operators (formerly Metaswitch) at Advertising Week

John Pugsley has extensive experience in technical support and engineering management within the telecommunications sector. Currently serving as a Support Engineering Manager at Microsoft, Pugsley leads a team focused on providing high-quality support for Azure-related services, specifically to AT&T, and has successfully optimized application resiliency and uptime. Prior to this role, Pugsley was a Customer Support Engineer at Metaswitch Networks, where direct technical support was provided to a range of telecom carriers and ISPs. Early career experience includes working as a Network Administrator for Farmers Mutual Telephone, where responsibilities encompassed deploying telecom infrastructure and managing network services. Pugsley holds a degree in Wide-Area Networking from Northwest State Community College.

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