Laura Greer-Cowan

Laura Greer-Cowan is an experienced professional with a diverse background in event coordination and customer support management. Currently serving as a Contractor-Event Coordinator and Support Specialist at The Remarkable Practice since January 2017, Laura has held various roles at Microsoft and its predecessor company, Groove Networks, since 2000. In the current position as Escalation Team Manager, Laura leads a team supporting niche product areas within SharePoint, focusing on customer satisfaction and team collaboration. Previous roles include Manager at Groove Networks, where Laura supervised support engineers and contributed to support processes, and Supervisor roles at both Groove Networks and Insurance Holdings of America, emphasizing strong customer service and operational efficiency. Laura holds a Master's degree in Education and a Bachelor's degree in Psychology from the University of Massachusetts Lowell.