Nenad Lalic

Nenad (Nick) Lalic serves as the Manager of Quality & Process Improvement at Advocate Health, a role undertaken since October 2014. In this capacity, Nick manages a team of 16 Team Leaders providing round-the-clock support for approximately 300 team members and addresses service recovery challenges. Nick collaborates extensively with Training & Development and Operations, focusing on supporting team members while identifying areas for improvement. Prior to this, Nick held positions as Operations Supervisor and Team Lead, demonstrating consistent top performance in various operational metrics and engaging in employee development activities. Nick's career began as a Shift Lead at Walgreens in 2014. Nick holds a Bachelor's degree in Human Resources Development from Northeastern Illinois University.