Flavia Lopes is a seasoned professional with extensive experience in operational management within the contact center industry. Flavia held the position of Gerente Geral de Operações at Almaviva do Brasil from November 2015 to August 2016 and has previously served in various leadership roles at AeC Contact Center from April 2011 to March 2013, including Coordenador de Operações and Gerente de Operações. Flavia's expertise includes personnel management, task distribution, operational and financial indicator monitoring, and implementing actions to enhance organizational climate and motivation. With a strong background in financial management and budget adherence, Flavia focused on maximizing resources and driving team performance. Flavia holds a degree in Licenciatura em Ciências Sociais from Universidade Federal de Juiz de Fora, completed in 2007.
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