Patricia Matsubara

Patricia Matsubara is an experienced executive in customer service and operational management, currently serving as Gerente executiva de contas at AeC since November 2023. Patricia's prior roles include Manager of customer service at Grupo Tracker, where oversight included four coordinators and a significant service contract, and Manager of Customer Experience at Neobpo, with management of approximately 300 staff in a 24/7 call center. Additional experience includes Gerente de experiência do cliente at Atento Brasil, managing over 1,300 employees for Mercado Livre, and Gerente Geral Operacional at AlmavivA do Brasil, overseeing 750 employees in a multi-channel contact center. Patricia has held various leadership roles since 2000, with a strong focus on project management and operational efficiency. Patricia's educational background includes an MBA in ESG from Ibmec and multiple MBA degrees in Business Administration, Management, and Law from recognized institutions.