James W. has over two decades of experience in operations and client services within the call center industry. Currently serving as Senior Director of Call Center Operations at AEG Vision since October 2019, James has previously held significant roles such as Director of Call Center Operations and Director Support Services at Retail Technology Group. James' extensive background includes positions as Director of Operations at S & P Data, Director of Client Services at Onshore Outsourcing, and Director Client Services at IBEX Global. Additionally, James started a career at AT&T, where the role was Sales Vendor Manager from 2002 to 2012.
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