Michelle Haenszel

Michelle Haenszel is an accomplished Information Technology Manager at AEP Ohio since January 2022, bringing extensive experience from a 41-year tenure at Nationwide. Previously, Michelle held the position of Director, overseeing IT operations, infrastructure, and service management, with a strong focus on continuous improvement via automation and data analytics. Additional roles included managing the Internet and Distributed Operations Center and various IT Service Desk management positions, focusing on Claims and Agency operations, training, and quality assurance. An educational background from Ohio University-Lancaster complements expertise in Lean and Agile best practices.