Fernanda Resendiz

Fernanda Resendiz is a seasoned professional with extensive experience in customer experience design, network planning, and strategic management within the airline industry. Currently serving as the Sr. Manager of CX Design and Voice of the Customer at Aeromexico, Fernanda leads initiatives to enhance customer experiences and oversees the measurement of customer satisfaction throughout their journey. Prior roles at Aeromexico included Sr. Manager of Network Planning, Chief of Staff to the CEO, and Financial Planning Manager, where Fernanda demonstrated strong leadership in operational efficiency, profitability maximization, and strategic project management. Earlier career experiences include positions at Ipsos, Colgate Palmolive, and ESPN, focusing on research, staffing, and business strategy. Fernanda holds dual bachelor's degrees in International Relations and Business Administration from the Instituto Tecnológico Autónomo de México.