Serena Hu

Serena Hu is a seasoned professional with extensive experience in user research, service design, and program management. Currently serving as a Senior Experience Measurement Designer at Stanford Health Care, Serena has previously held significant roles such as Service Design Senior Program Manager and User Research Program Manager. At Anthro-Tech, Inc., management of research programs for large enterprises was a key focus, while at Wells Fargo, leadership of a 15-person product delivery team resulted in significant enhancements in customer interactions and the integration of AI solutions. Serena's earlier roles include advisory positions at EYE and Citi, where expertise in consumer protection regulations and community development was demonstrated. Education credentials include a Master's degree in Social Work from Columbia University and a Bachelor's degree in Psychology from the University of California, Davis.