Kornel Tihanyi

Kornel Tihanyi is an experienced IT service management professional, currently serving as the Head of Global Service Desk at Affidea since January 2020. Responsibilities include managing the Corporate Service Desk, overseeing ITIL Change Management processes, and implementing various IT service management practices. Notable achievements encompass the introduction of Service Desk SLAs, the establishment of new Major Incident Management and Problem Management processes, and the rollout of a global IT service catalogue. Prior roles at Avis Budget Group involved managing Service Desk services, improving service processes, and leading teams across multiple languages. Kornel began their career in technical support and systems engineering with companies like PSINet and Vital Comp, gradually advancing through technical and managerial positions.