Bob Maguire

Bob Maguire has over 30 years of work experience in various roles related to customer support and management. Bob most recently worked as a Senior Manager of Partner Support at Affiliated Monitoring, starting in February 2021. Prior to that, they were the Head of Customer Experience at Addison Lee North America from July 2018 to September 2020, where they led a team of over 70 colleagues in the US Contact/Call Center and Customer Service operations.

From July 2007 to March 2017, Bob worked as the Director of Global Client Support Services at Risk Management Solutions (RMS), where they led a 20-person client support group and implemented a query resolution process that reduced average resolution times and increased client satisfaction.

Before RMS, they worked at Key Bank/Champion Mortgage as a Manager-Inbound/Outbound Call Center Sales & Customer Support from May 2001 to May 2007. Bob started their career at First Union Bank-The Money Store as an Assistant Vice President from November 1991 to March 2001.

Bob Maguire holds a Bachelor's Degree in Business Administration, Management and Operations from Susquehanna University. In addition, they have obtained various certifications from LinkedIn, such as "Creating a Culture of Change," "Customer Service and Support During Economic Downturns," "Creating Positive Conversations with Challenging Customers," "Creating a Culture of Strategy Execution," "Delivering Bad News to a Customer," "Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)," "Writing Customer Service Emails," "Coaching Skills for Leaders and Managers," "Communicating In the Language of Leadership," "Creating a Leadership Development Program," "Critical Thinking for Better Judgment and Decision-Making," "Customer Service: Serving Internal Customers," "Disrupting Yourself," "Jodi Glickman on Pitching Yourself," "Ken Blanchard on Servant Leadership," "Leading Your Team Through Change," "Leading with Emotional Intelligence," and "Strategic Thinking."