Edwin Morales is a seasoned professional with extensive experience in customer support and organizational development. Currently serving as the Senior Manager of Global Partner Support at Klaviyo since April 2021, Edwin has established a priority support team for strategic agency partners and expanded support services to new nearshore business partners. Prior to Klaviyo, Edwin held the role of Manager of Customer Compliance and Success at Checkr, Inc., where responsibilities included scaling the Customer Success Organization and implementing a tiered support model. Additionally, Edwin contributed to Peet's Coffee as a Customer Service Manager, focusing on enhancing customer experience while managing teams of varying sizes. Edwin holds a Bachelor of Arts in Human Resources Management from Golden Gate University and multiple certificates in Organizational Leadership and Project Management from the University of California, Berkeley.
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