Yugeshwaran Paramasivam

Yugeshwaran Paramasivam is currently a Section Head at AFFIN Group, specializing in CX Strategic Planning & Customer Centricity. Prior to this role, Yugeshwaran held positions at Standard Chartered Bank, including Operational Risk Officer and Team Leader for Complaints Resolution. With a background in IT Support and Customer Care, Yugeshwaran has amassed a wealth of experience in managing complaints units, driving customer experience improvements, and ensuring operational risk strategies are effectively communicated and executed. With a Master's degree in International Business and a strong foundation in Computing and Information Technology, Yugeshwaran brings a diverse skill set to the table.