Kelly F.

Kelly F. has a diverse work experience in the banking industry. Kelly started their career as a Teller at Grand Rapids State Bank in 2009, where they primarily handled customer transactions and account management. In 2011, Kelly joined Woodland Bank as a Customer Service Representative.

From 2011 to 2021, Kelly held various roles at Affinity Plus Federal Credit Union. Kelly started as a Member Advisor, where they focused on building relationships with members and opening new accounts. Kelly then transitioned to an Employee Resource & Development Specialist, responsible for creating and leading training courses and maintaining the internal knowledge base.

Kelly's next role was as a Knowledge Resource Center Specialist, providing support to employees dealing with product, process, and procedure-related issues. Kelly then became a Member Advisor I Supervisor, supervising a team and providing guidance to staff.

In their most recent roles at Affinity Plus, Kelly served as Assistant Branch Manager, overseeing branch operations and employee training, and as a Branch Manager, leading a team of 12-15 employees and promoting Affinity Plus in the community. Kelly'sresponsibilities included coaching, developing, and ensuring exceptional member service.

In their current position starting in July 2021, Kelly works as a Consumer Lending Manager at Affinity Plus. Kelly manages the support teams and key processes related to consumer lending, including underwriting, loan processing, documentation, and loan servicing. Kelly is responsible for ensuring lending quality, enhancing member and employee experiences, and improving department metrics and efficiencies. Kelly also collaborates with the LOS Administrator to enhance systems and processes.

Overall, Kelly has demonstrated strong leadership, coaching, and relationship-building skills throughout their career in the banking industry.

Kelly F. began their education at St. Cloud State University in 2009, although no degree or field of study information is provided for this time. In the same year, they also attended Itasca Community College, where they earned an Associate of Arts degree with a focus on Business Concentration in 2010. Afterward, Kelly F. pursued a Bachelor of Science (B.S.) degree in Business Administration with a specialization in Human Resources at Metro State University from 2011 to 2013. Their education continued at Metro State University, where they completed a Master of Business Administration (MBA) degree in Business Administration and Management, General from 2020 to 2021.