Mary Manfredas

Mary Manfredas is an accomplished professional in the credit lending industry with extensive experience in management and operations. Currently serving as the Manager of Consumer Lending (Credit Assessment) at ING Australia, Mary oversees credit assessment for unsecured loans and collaborates closely with risk, product management, and marketing teams. Prior roles include Head of Credit Operations at Brighte, where responsibilities encompassed credit policy and customer service management, and Senior Manager of Specialised Core Operations at Citi, focusing on chargeback processes. Throughout a 23-year career at Citi, Mary held various senior positions, including Head Credit Assessment Manager and Senior Operations Manager, excelling in customer relations and complaint resolution. Educational qualifications include a degree in Biomedical Science from the University of Technology Sydney, advanced credit and risk certifications from Kaplan Professional, and ongoing strategic management studies at Harvard Business School.