Jimy Shah is an accomplished leader in technical and product support, currently serving as the Head of Support at Affinity.co since June 2025. Previously, Jimy held the position of Product Support and Operations Leader at Stripe from June 2022 to June 2025, where a global support organization was revamped, resulting in a significant increase in customer satisfaction. Prior roles at Medallia included Senior Director of Technical Support, where a large team was managed and outstanding performance metrics were consistently maintained. Earlier experience at The MathWorks involved various roles in engineering development and technical support, contributing to the growth of entry-level engineers. Jimy holds a Master's degree in Electrical Engineering from The University of Texas at Arlington and a Bachelor's degree in Engineering from Gujarat University.
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