Karen Chan Lim

Karen Chan Lim is an experienced operations and customer success professional with a strong background in enhancing customer experiences and optimizing workflows. Currently serving as an Operations Associate at Affirm since October 2022, Karen previously held roles including Customer Operations Manager at Bree Technologies and Customer Success Specialist at Newton.co, where responsibilities included ensuring compliance and analyzing customer profiles. With a Bachelor's degree in Kinesiology and Exercise Science from the University of Toronto and a Product Management certificate from BrainStation, Karen has also demonstrated leadership in digital marketing and communications at Peninsula swim&wear and has a diverse skill set in customer service, administrative tasks, and team management from various roles, including as a Sports Coach for Toronto's Junior Women's Ultimate Frisbee Team.