Nicole Aponte

Nicole Aponte is a Customer Operations Associate II at Affirm, with a strong background in customer service and operations. Previous experience includes roles at GNC, where Nicole served as a Customer Service Analyst, Multi Channel Customer Service Representative, and Customer Service Representative, focusing on improving customer experience and training outsourced call center staff. Earlier experience at ZIM Integrated Shipping Services involved building customer relationships and managing documentation and logistics in shipping operations. Nicole holds a Bachelor of Commerce degree in International Business from Universidad Simón Bolívar.