Arslan Qamar

Arslan Qamar is an experienced IT professional with a diverse background in technical support and network administration. Currently serving as Service Desk Lead at Afiniti since November 2020, Arslan manages a team of support representatives and drives the efficiency of the Incident Management process. Previously, Arslan worked as an IT Support Specialist at Inbox Business Technologies, where responsibilities included maintaining customer issue ownership, enforcing IT policies, and providing support to over 3000 users. Arslan's earlier roles include Network Administrator at Kinnaird College for Women, where network installation and management were key duties, and Senior Information Technology Support Engineer at Coca Cola, focusing on end-user support and equipment maintenance. Arslan began the career as an Information Technology Support Engineer at Jazz, providing technical support to VIP customers and analyzing call logs for issue resolution.