Xavier Rodriguez

Xavier Rodriguez is an experienced professional with a strong background in customer service and operations management. Currently serving as the Grievance and Appeals Lead at Aflac since September 2019, Xavier previously held positions such as Grievance Appeals Coordinator, PODS Coordinator, and Customer Service Representative, where responsibilities included resolving member issues, reviewing denied claims, and assisting with appointment scheduling for ophthalmology. Prior experience includes working as a Captioning Assistant at CapTel Phone and managing drivers at FedEx Freight. Xavier holds an Associate of Arts degree in Business Administration and Management from Hillsborough Community College.