Ivonne Ahumada Hidalgo has extensive experience in the financial and retail sectors, currently serving as Supervisora de Canales Remotos at AFP HABITAT since April 2010, where responsibilities include supervising and coordinating remote channel teams to achieve effectiveness in customer engagement and retention while ensuring service satisfaction. Prior to this role, Ivonne held positions at Hites from January 1996 to December 2008, including Supervisora Comercial de Seguros Vida and Supervisora de Captación de Tarjeta Crédito, focusing on insurance marketing and client acquisition. Ivonne's educational background includes a Bachelor's degree in Social Communication and Public Relations from Universidad Santo Tomás and various postgraduate qualifications in People Management and Leadership from prestigious institutions such as Universidad Alberto Hurtado and Pontificia Universidad Católica de Chile.