Claude Lafont

Claude Lafont has extensive experience in client service and project management, currently serving as Manager of Client Services and Multichannel Projects at AFPA since August 2007. Key responsibilities include developing and implementing customer journeys through telephone and digital channels, overseeing a call center operation with 50 advisors and 700,000 calls per year, and managing various performance metrics and satisfaction indicators. Previous roles include leadership positions in marketing and development at Groupe IGS Formation Continue and iProgress. Claude Lafont holds a Diplôme from OMNES Education and a Bachelor's degree in Marketing Management from UCLA, further strengthening a solid foundation in strategic marketing and operational efficiency.