Sherif Zahran

Sherif Zahran possesses extensive experience in information technology management, currently serving as the Information Technology Service Management Manager at African Export-Import Bank (Afreximbank) since May 2015. In this role, Sherif oversees the IT Help Desk Team, manages vendor relationships, and leads efforts in IT service management optimization, including the development of proactive strategies and automation of monitoring processes. Prior to this position, Sherif held multiple roles at Orange Business Services from May 2008 to May 2015, including Technical Support Level 2 Team Manager and Problem Manager, where responsibilities included managing support teams, overseeing application support, and leading root cause analysis for incidents. Sherif's career began at Mediterranean Smart Cards as a Call Center Representative. Sherif holds a degree in Management Information Systems from the Arab Academy for Science and Technology.