Dennis Clancy

Dennis Clancy is an experienced professional in operations planning and analytics, currently serving as Vice President at Agero, Inc. since January 2018, where responsibilities include overseeing contact center strategy and workforce planning for more than 300 client programs with 5,000 agents. Prior to this, Dennis held various leadership roles at USAA from October 2013 to January 2018, including Director of Workforce Planning, overseeing a team managing over 15,000 agents, and Director of Analytics & Modeling, focusing on research analytics for the USAA Bank. Earlier experience at American Express from November 2000 to July 2013 involved multiple director positions related to capacity planning, financial planning, and virtual contact center management across global operations. Dennis's educational background includes a Master's degree in the Science of Leadership from Grand Canyon University, a Certificate in Accountancy from the W. P. Carey School of Business at Arizona State University, and a BS in Finance from Arizona State University.