Joe Martin

Joe Martin is an experienced professional in customer service and contact center management, currently serving as the Contact Center Director at Agero, Inc. since July 2020. Prior to this role, Joe held multiple positions at Citi from April 2005 to July 2020, including Director/SR Vice President for Costco Customer Service and Site President in Florence, Kentucky, overseeing Cardmember Services. Joe's career began at AT&T, where a tenure from March 1985 to October 2004 as Call Center Director established a strong foundation in the industry. Joe holds a Bachelor of Arts degree in Business Management from Fontbonne University.