Terin Boles

Terin Boles possesses extensive experience in customer support and technical operations, currently serving as Customer Support Supervisor at AgFirst Farm Credit Bank since August 2018, where responsibilities include training new analysts and providing technical support. Prior roles at AgFirst include Lead Customer Support Analyst and Customer Support Analyst III, focusing on the utilization of the Mitel system for customer interactions and knowledge management. Previous experience includes technical support roles at TD, where promotion to IT Operations Analyst II occurred, and various positions at Bank of America, Harris Teeter, and Food Lion, demonstrating a strong foundation in customer service and banking operations. Terin Boles holds a Master of Science in Information Technology from North Carolina Agricultural and Technical State University and a Bachelor's of Science in Information Technology from Strayer University.