Caroline Giannoni is a Senior UX Writer and Conversational Designer currently working at Agi since 2021. Previously, they held a similar role at Claro Brasil for a brief period in 2021 and contributed to UX writing and content strategy at Dextra from 2020 to 2021. Prior to their UX writing career, Caroline worked in various communication roles, including as a Quality Analyst at Nextel Brasil from 2010 to 2012. They hold a Bachelor's degree in Social Communication - Journalism and a postgraduate specialization in UX Writing from renowned institutions.
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