Melanie Mbida

Melanie Mbida has extensive work experience in customer service management. Melanie worked as the Director of Customer Service Management at Agilex Fragrances, where they led and developed high-performing teams. Prior to that, they were a Senior Manager of Customer Service at DSM, where they managed a large team and drove customer satisfaction. Melanie also held customer service management roles at Azelis Americas, Evonik Industries, and Vital Signs Inc., GE Healthcare. Overall, Melanie has a proven track record of improving customer service experience, mentoring team members, and achieving quantitative and qualitative targets.

Melanie Mbida has a strong educational background, beginning with their bachelor's degree in Business from Fairleigh Dickinson University, which they obtained from 2008 to 2011. Building upon this foundation, they pursued a Master's degree in Administrative Science from Fairleigh Dickinson University-Metropolitan Campus, which they completed from 2011 to 2012. Melanie's academic journey continued at the University of Phoenix, where they dedicated their time from 2013 to 2020 to attain a Doctor of Management (DM) degree in Management in Organizational Leadership. Additionally, Melanie has expanded their knowledge by obtaining a certification in Body Language for Leaders from LinkedIn in January 2017.