Nadiia Kovbel'

Nadiia Kovbel has been working as a Customer Service Representative since 2019. Nadiia started at Webhelp, where they worked as a Customer Service Representative in Norwegian.Air. Her role involved working with flight tickets, including booking, cancelling, and changes. Nadiia also communicated with customers, managed inbound calls, and emails, and provided support and guidance with airline irregulation cases, troubleshooting, and help with solutions. In 2021, they began working at Agiliway as a Customer Service Representative.

Nadiia Kovbel received their Master's degree in Practical Psychology from Lviv Polytechnic National University in 2016. Prior to that, they earned their Bachelor's degree in Psychology from Lviv Institute of Internal Affairs in 2015.