Ingo Tetzelt

Ingo Tetzelt is an experienced professional specializing in customer service and operational efficiency, currently serving as a Senior Customer Service Representative at Bank of America since September 2025. Prior roles include Head of Operational Efficiency at Omnipresent, where significant improvements in payroll accuracy, customer satisfaction, and vendor management were achieved. Tetzelt’s previous experience includes senior management positions at Booking.com and Rentalcars.com, where initiatives led to substantial cost savings, process enhancements, and increased customer satisfaction. An educational background in business management and accounting complements a robust career marked by operational excellence and strategic leadership.