AGL
Ben Castle is an experienced professional in customer experience and data analytics, currently serving as the Customer Experience Delivery Lead at AGL since December 2016. With a strong background in delivering customer-centric projects and leveraging data insights for business improvements, Ben has held various roles including Reporting & Insights Lead, Optimisation Support Analyst, and Customer Advocate. Prior positions include customer advocacy at Momentum Energy, conciliatory work at the Energy and Water Ombudsman (Victoria), database analysis at Hay Group, and policy roles at the Office of the Fair Work Ombudsman. Ben holds a Bachelor of Arts in Sociology and a Diploma in Liberal Arts from Victoria University.
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AGL
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AGL Energy Limited is engaged in buying and selling of gas and electricity and related products and services; construction and/or operation of power generation and energy processing infrastructure; operation of natural gas storage facilities; extraction, production and sale of natural gas, and sale of distributed generation technologies, including solar, digital meters, storage and other business and residential energy services. Its segments include energy markets, which sells electricity, natural gas, and energy related products and services to consumer market, business and wholesale customers; group operations, which is a diverse power generation portfolio spread across thermal and renewable generation, including hydro, wind and solar; new energy, which includes new energy services, distributed energy services, as well as digital meter installation and data provider business, and investments, which include equity accounted investments in various energy related business.