AGL
Sanjeev Kumar is an ITIL and Prince2 certified professional with extensive experience in customer service and project management. Currently serving as a Customer Service Consultant at AGL since March 2022, Sanjeev addresses inquiries related to electricity and gas, manages second-level escalations, and develops hardship payment plans. Previously, Sanjeev held various roles at Dell Technologies, including Senior Advisor in Project/Program Management, Tech Training Manager, and Sr. Team Manager, overseeing global projects and teams while ensuring stakeholder enablement and service excellence. With a solid foundation in technical support from earlier positions at Wipro BPO and other firms, Sanjeev has continuously delivered high-level customer experiences and driven process improvement initiatives. Sanjeev holds a Bachelor of Science in Information Technology from Veer Bahadur Singh Purvanchal University, completed in 2001.
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AGL
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AGL Energy Limited is engaged in buying and selling of gas and electricity and related products and services; construction and/or operation of power generation and energy processing infrastructure; operation of natural gas storage facilities; extraction, production and sale of natural gas, and sale of distributed generation technologies, including solar, digital meters, storage and other business and residential energy services. Its segments include energy markets, which sells electricity, natural gas, and energy related products and services to consumer market, business and wholesale customers; group operations, which is a diverse power generation portfolio spread across thermal and renewable generation, including hydro, wind and solar; new energy, which includes new energy services, distributed energy services, as well as digital meter installation and data provider business, and investments, which include equity accounted investments in various energy related business.