Vishal Saxena is an experienced professional in service delivery and application support, currently serving as Service Delivery Lead - Digital at AGL Energy since February 2018. Prior to this role, Vishal worked at the Department of Environment, Land, Water and Planning, focusing on incident, change, and problem management, where responsibilities included managing application support and serving as an escalation point for service failures. From August 2007 to July 2017, Vishal held multiple positions at Tata Consultancy Services and AGL, culminating in the role of Application Support Team Lead. Vishal holds a Bachelor of Technology in Computer Science from the Institute of Engineering and Technology, completed in 2007.