Kanokwan Kulalert

Kanokwan Kulalert is a seasoned professional with extensive experience in operational excellence and customer experience management. Since 2017, Kanokwan has served as Senior Director of Operational Excellence, Partnerships, and Automation within Agoda's Customer Experience Group, where notable achievements include establishing an operational excellence organization comprising over 70 project managers and managing various operational performance metrics and automation initiatives. Additionally, Kanokwan has invested in multiple companies from seed to later stages and has consulted for MuvMi as an advisor. Prior experience includes leadership roles at Uber as Head of Operations for Thailand, product management and marketing at Sea, and management consulting at L.E.K. Consulting. Academic background includes a B.S. in Chemical Engineering from Stanford University and a Master's degree in Computer Science from the University of Pennsylvania.