Allison Ponchak is an experienced professional in customer success and account management with a career spanning over two decades. Currently, Allison serves as the Manager of Customer Success at AHEAD since June 2023, having progressed from Team Lead Account Manager and Senior Account Manager roles. Prior to AHEAD, Allison worked at MBX Systems from December 2020 to June 2023 as a Senior Account Manager, following experience as a Travel Program Manager and Client Account Manager at American Express Global Business Travel from June 2015 to December 2020. Earlier roles include Account Manager for Global Accounts at BookIt.com and various positions in sales and account management at The Limtiaco Company, Honolulu Symphony, and American Diabetes Association. Allison holds a Bachelor's degree in Public Relations, Advertising, and Applied Communication from the University of West Florida.
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